David S Lkc

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| map-marker Corpus Christi, Texas

Shipping

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No one answers phone for control department needed to change delivery address couldn't make contactas
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User's recommendation: Answer phone

Shayna B Aqn

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Malfunction less than 1 year

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I received my machines (treadmill and spin bike) a year ago this week. However, my warranty started the day I bought the machines, even though it took me 3 weeks to get the products. The fan on my treadmill is not working and ProForm says they cant fix it due to my recently expired warranty. Convenient for them. My spin bike is garbage, and I really wish I had never bought it from ProForm. Their representatives must be trained to say nosorry we cant fix that because thats literally all they said. RUN to another company!!!
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Pros:
  • Some decent workout programs
Cons:
  • Too many to list

Preferred solution: My treadmill fan fixed!

User's recommendation: Run far away from this company

Anonymous
map-marker Doylestown, Pennsylvania

Charge my card

I was charged for something I did not want and had no idea about the charges. I didnt receive any emails stating O would be charged
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User's recommendation: Send emails before charging customers things so they will be prepared for and not cause them to go in debt

Vasanth S Hrk

IFIT has not helped me get my family get connected and it is wrong

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No email response Software sucks No help to get family connected It sucks to get a response No help Why? ///
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Preferred solution: Just want family connected

Christine M Oiv

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Trouble with stairmaster

Was told I would be getting a new console still waiting...if you could please check and see when that will be delivered
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Preferred solution: Deliver product or service ordered

Mark R Unw

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Observation on ebay

Not exactly my problem, but I have a membership and I'm concerned with something I saw on ebay. There appears to be someone on ebay that is selling individual I-fit 3 year memberships for $295.00 that are 'piggybacking' on family memberships that I am guessing belong to the seller. This doesn't significantly affect me, but undercuts Ifits buisness and could end up making them (Ifit) look bad as well as make some members upset as others are getting cheaper memberships. If you need more information, feel free to email me, or call, but I might not answer my phone.
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Pros:
  • Good equipment
  • Knowledgeable customer service agents
Cons:
  • Poor shipping services of equipment
  • Poor coordination of rewards program

Preferred solution: Acknoledgement they saw my email and a thank you and assurance they will follow up on this third party selling of their memberships.

User's recommendation: only secure products/memberships directly from I-fit, or a major retailer that sells NordicTrack equipment

Anonymous
map-marker Brentwood, Tennessee

Still waiting for the part I ordered.

I ordered two rubber feet for my cross country ski machine. Only one arrived. I contacted IFit and requested the second foot. It still hasnt arrived. Russ Brooks 757 209 ****
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Anonymous
map-marker San Diego, California

Resistance not working

BIm after reading some of the reviews, I was nervous to call, but I on hold for less than 5 minutes. They referred me to contact the extended warranty to which they transferred my call. I was able to order the part and the technician called me the next day to schedule the repair.
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User's recommendation: Buy the extended warranty

Anonymous
map-marker Woburn, Massachusetts

The workiuts

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I love my treadmill and I love the Ifit my one complaint is that there are workouts that are a series of 2-16 in each challenge . When I start the first day I can never do the next day sit brings me back to the one I just did. I call the customer service and fir sone reason they cant help me. If I want to do the run in Hawaii and I finish furst day I cant do second day or rest of series. Can someone help me with this. Am I missing something
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Resolved
seldomseen S

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Verified Buyer
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Verified Reviewer
| map-marker Mesa, Arizona

Resolved: Not durable enough for exercise

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iFIT - Not durable enough for exercise
iFIT - Not durable enough for exercise - Image 2
Updated by user Sep 29, 2022

I fixed the problem myself after finally receiving the information I needed. The company had nothing to offer me at the time I requested help, and it was only because the part I needed came with instructions that I was able to resolve the issue. The entire experience caused me totally unnecessary grief and frustration and could have been resolved if company representative had even a slight clue as to how things work..

Updated by user Sep 29, 2022

I had no other option but to order a new bungee and request a service call from a technician to install the part since ICON would not provide any information. The service call was charged IN ADVANCE at $159.00. I was told I would be contacted within 5-7 business days...

Original review Aug 29, 2022
One year after purchasing a rower from Proform the row strap broke. While attempting to repair it the bungee that provides opposing tension broke, and I could not figure out how to route it through the machine (there are no fewer than 12 pulleys/rollers throughout the frame).

Customer service offered to sell me a new bungee but could not provide any details on how to replace it.

I was told this was due to "liability" concerns. I DON'T GET IT - YOU'LL SELL THE PART AND NOT GIVE A CLUE AS TO HOW TO REPLACE IT?
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Loss:
$159
Pros:
  • Cheap
Cons:
  • Cheap

Preferred solution: I was forced to schedule a service call, which would have been totally unnecessary had the company been able to provide a routing diagram for the bungee. If they would refund the service call I would be satisified.

User's recommendation: A company that won't stand behind what it sells is a company you should avoid.

Resolved
John V Krz

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Resolved: Rower Service

Updated by user Apr 15, 2023

Company resolved the issue.

Original review Mar 16, 2023
This company is garbage. Nordick Track rower is garbage and good luck getting any kind of service. You'll wait forever. Bought one of these things, broke, waited 8 months for a part with zero support or response and threw the thing in the garbage. Steer clear and buy a C2.Buy a C2 Rower.
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Loss:
$1500

Preferred solution: Full refund

Anonymous
map-marker Traverse City, Michigan

Trying to sign in on my elliptical machine

We returned to our summer home, and I tried to sign in on the iPad thats on the elliptical. At one point a screen came up for me to put the password on, and I put in the wrong password. I found what I think is the correct password, but now the screen simply has the arrow on it, and Try Again at the bottom of the screen and I cannot get the page to come up where I sign in and put in my password. Help!
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Anonymous
map-marker Sherman Oaks, California

Can’t log on

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Fantastic service call with Nori. She solved multiple problems. Love your program. Great photography and trainers
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Anonymous
map-marker Irvine, California

Customer Service is horrible

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Our computer went out on our X15i commercial treadmill and I have been patiently waiting for the replacement. I reported this back on 1/19/23.

It's now 4/6/23 and we still don't have a replacement. Online chat with Paige P was rude and I disconnected and called in. All they can tell me is that it's still on back order and they don't have an expected shipment date. This is what is on the website "How long will it take to receive my parts?"

Typically parts ship from our warehouse within 3-5 business days and should arrive within 10-14 business days.

We will let you know if your order is expected to take longer than this.

I have had NO communication from them at all. I have called in 3 times, no update!

They said they will credit out iFit account once we receive the replacement. I bet they don't follow through on that either!

Signed,

Another pissed customer

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User's recommendation: Don't buy their products, they can't keep up with all the faulty ones

April R Krc

Membership issue

You keep billing me for a family plan instead of individual. Never refunded me last year either. Still same problem this year. I am coming up for renewal but I am not given an option for individual still charge if me wrong plan. I cant get through to any body.
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Loss:
$200

Preferred solution: Price reduction