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Today, I tried getting a refund for Ifit, for which I was charged $144. It is not compatible with my computer - a mac nor my phone galaxy note 8. I wanted to workout with a program. So I signed up for the "Free" trial. They make it very difficult to cancel. I am a...
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1.0
I didn't like
  • Anything about it- not compatible- to hard to cancel free trial
#1373951
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I haven't used my iFit account in two years, and when I called to cancel my auto-renewal membership charged to my credit card, they said that I could have 30% back which would be $54 out of the $180. To be more specific, Ryan, their Team Lead said they sent me an email...
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Anonymous
edward

same situation. They charge you 180 dollars plus tax equals 191 dollars for service you dont use at all and they cannot give you corporate office number and refuse to help you...

1.0
I didn't like
  • Worse that any ive experienced
#1366504
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Ifit - Customer service money not refunded

This company are thieves I bought premium membership and cancelled the membership within a month and now they refuse to return my money
#1340216
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First of all I could never get it to work properly so I never used it the first year. I paid all in advance. I tried several time so hardly no activity. They charged me for a second year, which I am disputing because it was never used the first year. I have asked for a...
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Anonymous
Craig Altenhofen

Inadvertently left a box marked when ordered a ProForm treadmill. Called ProForm immediately, charge to credit card was credited and was told membership was cancelled. Then an...

#1336833
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Ifit - Automated membership scam

I’ve had a terrible experience. I was renewed twice without my permission, $370. When speaking to customer service, they said we sent you emails and you read them. I’m disappointed with their approach to customer service. Ifit’s Platform is terrible but when I asked the rep at purchase originally, I told him I don’t want iFit to renew with my proform purchase.
#1334194
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Ifit - Customer Service - Horrible

Tried to cancel service on Saturday before the trial ended. Called Monday morning and was told that because I did not cancel before the 30 days was over, they would not issue a refund. Poor customer service!
#1316484
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I just received an email on Saturday that the account was renewed for a year for a significant amount in my opinion. I tried calling to iFit customer service on Saturday and was told that the business was not open. When I tried to call Monday morning, I was told that a...
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1.6
I didn't like
  • Poor customer service
#1311122
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Watch out for this company! First you need an need a credit card for your ifit account and free trail. I did this and decided to cancel my commitment with after the free trial expired. I did some research and noticed other companies sell the codes to activate the IFIT...
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1.8
I liked
  • Machine
I didn't like
  • Poor to non-existent customer service
  • Customer service
  • Worse that any ive experienced
#1298919
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Ifit - Cancel membership

I called to cancel membership, the number I was given was an answering machine and I left a message and no one has contacted me.
#1296839
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Contact Ifit

Mailing Address:
IFit
1500 South 1000 West
Logan, Utah 84321
United States
Phone:
(866) 608-1798
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Inquired about service for iFit for my treadmill customer service rep walked me through setting up everything however, my treadmill was NOT compatible!!! Rep apologized that we could not go through with the desired transaction. I thought that was it but No!! I HAVE...
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1.0
#1291855
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