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After not realizing what I'd signed up for, I quickly tried to cancel my policy before using the product. I never used it...at any point. I tried to cancel 3 times during my first month, was billed and never received a response. I was then billed again the following...
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#1191108
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I just received my new NordicTrack Freestride, along with the IFit coach that I was now REQUIRED to purchase if I wanted the option of programming my own mapped routes. $468!! Day 1, I absolutely could not download my own programs without the system asking me for more...
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1.0
I didn't like
  • Customer service
#1190379
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I cancelled automatic renewal well in advance of renewal date but yet they still took the money- they have been an absolute nightmare to get the money back from despite saying they would refund it.16 emails and 2 months later I’m still waiting- as a result I wouldn’t...
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1.0
#1170267
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I have called them three times to get a refund where they double billed me over 300 dollars for a simple measurement. The application on the nordic track elliptical was quick to sign up for a membership and then rebooted in the middle of the transaction. This resulted...
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1.0
I didn't like
  • Poor customer service
  • Poor to non-existent customer service
#1161950
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IFit - Totally Ridiculous!!!!

IFit customer service sucks!! I have been on hold for 2 frickin hours...I sent 3 emails and no response. Is this even worth it???
#1158404
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IFit - On hold 45 minutes!!!!

Auto renewed and nothing in first purchase was agreed to auto renew!!!! This company is a joke!!! Still holding!!!
1.0
Details
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Staff
Value for money
Website
#1158041
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I have been trying to cancel iFit since the day I got it (Dec. 18).They refuse to respond to e-mails, I called their billing office and they can't help until payment shows up on their computer. However, they can send me a thank you e-mail for the purchase and payment...
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#1157401
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I had purchased recumbent bike with ifit and worked find until I changed wifi providers. I called ifit and they said that I have an out of date module and would have to pay $175.00 to purchase I new one. I informed them that I don't want to purchase new module and...
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1.0
I liked
  • Worked fine before change of wifi
I didn't like
  • Poor customer service
#1149148
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BEWARE! I purchased a NordicTrack Treadmill and it came with and advertised $99 subscription to iFIT for a year. I signed up for the service, but when I received my credit statement I was charged $149.99. Tried calling customer service and I am yet to talk to a human....
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1.0
I didn't like
  • Poor to non-existent customer service
#1147402
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I purchased the ifit program. Was told I would receive a free activity band. Never got it! When I called and asked they said there was nothing they could do. The ifit program does not work on my treadmill it does not connect well to the wifi, the the treadmill is right...
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Anonymous
Anonymous

Absolutely the worst customer service! I spent 27 minutes on hold and then disconnected. Nordic Track ought to split from iFit and move to FitBit!

1.0
#1131032
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