Victor J Wlt
map-marker San Antonio, Texas

Membership, card activation

I purchased an iFIT renewal card through Best Buy, but have not been able to figure out how to activate it or Lincoln with my bike
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Isabella M Dvg

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Verified Reviewer

Need help

iFIT - Need help
other machine on my account. can not get my machine to connect. highly frustrated. need to change all my accounts information due to fraud!
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Preferred solution: reset all my account info to include email

Rick P Vey

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Verified Reviewer

Display console for Pro-form ProC10R recumbent exercise bike

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The console main circuit board burnt out, and I need a replacement console. The model number of my bike is PFEX73921.0 and the serial number is PP841N0008144.
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Cons:
  • Poor quality
Maribel M Afw

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Verified Reviewer

Issue since July 2023

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Original review Feb 05, 2024

So, my bike has not been operable since July 2023. I've been sent three monitors, all new wires of which the poor technician keeps returning and attempts to make my bike work but to no avail.

I've spoken to AJ, Linda and most recently Wayne at the customer service department. They do not sound empathetic to my frustration nor do they provide a manager to speak to when asked. Latest is they will be sending, yet again ANOTHER console and wire at which time I will need to wait for the technician to check again. This is after AJ had indicated I would get a replacement bike but since there were no notes indicating that, they keep trying to send more consoles and wires.

I have collection of them at this point.

I had asked to check the recording of my conversations with AJ but nothing there too. VERY FRUSTRATING!!!

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Pros:
  • Kept me insane during covid
Cons:
  • Equipment and customer service if you have issues with said equip

Preferred solution: a replacement bike that works

User's recommendation: Definitely buy the service plan and follow up often

Ernesto L Mul

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Verified Reviewer

I have my membership paid for a year and i can't use my bike

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I have been on hold for 35 minutes. The open ticket I opened yesterday no one has call me or done anything. I do not think I can recommend this company any more
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Preferred solution: Service

Thiago P

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Verified Buyer
|

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Verified Reviewer

Lack of technical support from customer service to resolve a repetitive issue

iFIT - Lack of technical support from customer service to resolve a repetitive issue

I am writing this review because I purchased a Treadmill from Nordic Track in 2020 and had an issue with the software of the equipment (iFit) in that time and now I am having the same issue with the equipment console and display that is not working and I cannot do my workouts (it is exactly the same symptom / issue as 2021, when they sent a technician to my home who detected the issue with the equipment and request to replace the complete console and fixed at that time). The problem is that this moment, I had created a case #2280**** few days ago with no satisfactory answers so far and I tried to call to their customer service team and they are just transfering my calls from one to another representative and do not resolve my issue. It is really frustrating when you purchase an expensive TReadmill and cannot do the workouts due to lack of support, I just need a technician to come to my home and resolve the issue accordingly.

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Cons:
  • Lack of support for issues

Preferred solution: Technician to come to my home and resolution to get my Treadmill working.

User's recommendation: Do not purchase NordicTrack products - it is really painful to deal with them when you have an issue.

2 comments
Jasma Ndj

Hi Thiago - The iFIT Team would like to see how we can be of assistance with getting your problem resolved. Would it be possible to share your full Case Number or preferred means of contact (email, phone, etc) so we can assign a member care teammate to assist you?

Guest
reply icon Replying to comment of Jasma Ndj

Finally I got someone from iFit technical support team to support me with my case and now it is resolved. I would suggest to iFit customer service team to be more diligently on customer's request to avoid to have "pissed customers" like me in the future.

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Ed Web

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Verified Reviewer
| map-marker East Hanover, New Jersey

I can't log into machine

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Always need to log into machine after few days. Doesn't recognizemy log in credentials and never a huhuman to help. About to put machjne to curb. *** *** service for this kind of money.
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User's recommendation: Do not buy subscription machines.

Trizzy M

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Verified Reviewer
| map-marker Stone Mountain, Georgia

FS10i issues

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I purchased an FS10i elliptical, and five months into it, a technician came out five times to fix various issues with this unit. I just got off the phone with support to schedule my 6th appointment for a technician to repair my newest issue. They will not replace the unit because the 1st issue was outside the 30-day window. I am stuck with a lemon that continues not to work. I am utterly dissatisfied with the FS10i elliptical and will never buy or recommend Nordick track products. Horrible customer service is equal to the horrendous FS10i elliptical!!
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User's recommendation: Do not buy this machine

Mickey S Lvw

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Verified Reviewer

Defective Elliptical that cannot be fixed

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I bought a NordicTrack 14.9 Commercial Elliptical in July 2023 (3 months ago). Since that time, I have had multiple issues with the software and mechanical components.

I've spoken with technicians over the phone and in person at my house trying to fix this machine. Every time one problem is supposedly corrected, another problem arises within a few days. Today, I received an email from Nordicktrack IFIT Support that said my recent maintenance request was denied because the machine was out of warranty. I tried to return this machine and was denied.

Here are a few of the problems I've faced: (1) WOULD NOT WORK IN MANUAL MODE (2) REQUIRED POWER RESET TO USE EACH TIME (3) COULD NOT CONNECT TO THE WIFI FOR SOFTWARE UPDATE (4) LOUD GRATING NOISE THAT GOT WORSE WITH USE - REPLACED FLYWHEEL (4) RESISTANCE MODULE DID NOT WORK PROPERLY (5) CLICKING NOISES COMING FROM UNDERNEATH THE MACHINE. I've done everything I know to do by the Users manual. This machine is costing me time and money, missed work waiting for a repair man, frustration because I cannot use it, decreased fitness, etc. If anybody can help me other than calling the usual phone numbers, please help!

I'm at the point where I'm ready to take this machine to Logan Utah and deal accordingly with anybody there. Model NTEL71420.7 Serial Number: RR840G0701143

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Loss:
$1758
Pros:
  • No pros
Cons:
  • Poor quality
  • Bad customer service - not responsive

Preferred solution: Full refund

User's recommendation: Buyer Beware! It is NOT what is advertised.

Alphonse Xpp

Ifit could not help me after 5 attempts.

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Trying to talk with a person was difficult. Understanding the person when reached was extremely difficult. Ifit could not solve the issue when all I wanted was to upgrade! It is still not clear to me that the person I spoke to understood what I was asking.
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Pros:
  • Trainers
Cons:
  • Customer services

Preferred solution: An UPGRADE

User's recommendation: Love the workout trainers, but the customer service was so bad I am looking into other programs.

Anonymous
map-marker Lincoln, California

Nordic Track X9i ifit removed with latest firmware update

I did a firmware update today on my X9i incline trainer. With this update the ifit support was removed.

In addition to that, I lost the capability to connect to the internet, lost built in music streaming, unable to log workouts and have them sent to my e-mail etc.

This is unacceptable. Ifit was one of the main features of the Nordic Track X9i and that has now been disabled. That would be like a car company disabling the Apple Car Play feature or a cell phone company removing the ability to use wifi on your phone.

I want to know if there is a class action lawsuit against Nordic Track and iFit. I either want a full refund or a hefty discount on a newer machine that has the ifit and wifi connectability feature.

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User's recommendation: Don't buy Nordic Track equipment

Thiago P

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Verified Reviewer
| map-marker Greer, South Carolina

Lack of support and service (repetitive issues)

I am writing that because I cannot get the support that I need from iFit and NordicTrack on a repetitive issue that I am having with my console and display that doesn't connect to the software. It is the 2nd time that I am having this issue and last time (around 2021) and the technician came to my home, ordered parts to be replaced and fixed the issue, but now, I am calling to all different customer service phone number and they are just transferring my call from one person to another and no resolution.

It is frustrating to pay around 2K in a Treadmill and not have working and do not get the support that you need. I just need a technician to come to my home, check the issue (that looks like is exactly the same as happened before) and replace the parts, if needed.t purcgDo no

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User's recommendation: Do not purchase Nordic Track Treadmills - if you have an issue, you will not get the support that you need

Leona P Wci

Membership

Why did iFIT cancel all individual plans? I was informed Buy an iFIT representative that you no longer offer an individual plan that people are forced to purchase a family plan only
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Preferred solution: Individual plan

Gregory M Vcf

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Verified Reviewer

Enrollment

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I tried to call and after 20 min talking and pressing bottom. Just to ask 1 question the A.I machine is the worst. BUT IF ANYONE CAN ANSWER MY QUESTION AND IT IS IF YOU HAVE A 15.00/MONTH MEMBERSHIP
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User's recommendation: Hire real people and stop the machine operator's they are aggregation

Anonymous
map-marker Camp Hill, Pennsylvania

Couldn’t get into my account to check billing. I was supposed to be enrolled in the automatic membership at a locked in price.

I found out I was not locked into the price I thought and in fact would be charged $60 more automatically. The person on the phone was very nice and I got the price I thought and am no longer enrolled in automatic billing so Im satisfied.
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User's recommendation: Talk with someone on the phone for your membership renewal each year to get the best price.

Janeth S Ieu

Can’t get help from site or people

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I cannot get help from the website or customers service to activate my account again wont help with an individual membership pushes for a family plan when I dont need one
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Loss:
$50

Preferred solution: Price reduction

User's recommendation: Good luck

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